Hi, just wondering if this is the correct webpage to lodge my case. I've submitted the issue 5 days ago but unlike the earlier cases which got immediate response from support, mine is not getting any response from IT support. Please reply. Thanks.
Technical Issue/Bug: Cannot Launch and cannot edit Cast Page of drama titled "Song of The Moon"
hi IT Admin Support, I submitted a page of edited CAST info and got the usual response that my submission was successful.
However, Approver/Editor Yuanwei notified me that my submission of edited cast for drama "Song of the Moon" cannot be launched for review. She said my submission opened up to a blank page.
When i logged in to check this drama Cast page, I could not launch it all. It open to a blank page on the Right side, and it just kept toggling and toggling. I waited two days already but the bug/issue is still there.
Please help check and rectify the issue soonest. Thanks very much in advance.
Anastaisa/ ^__^