I'm not sure this is really the place for your rant either. Viki is completely upfront with the fact that you…
Thank you for your response and insight. Really interesting. Ultimately, all I'm saying is: Viki ,you have brilliant subscribers. Pay them what they're worth. You can afford it. If they did, they'd take on competitors who are ahead of them and the game and have new customers.
You can read some of the comments on weibo if you google translate this page. I would say many are the same as…
I know we've had issues. However, I truly respect your absolute love of Asian dramas. Fact. And, you always support and deliver excellent insight on dramas to your fans. Fact. So putting aside our misunderstanding, I'd most sincerely ask for your help to post the following across your channels, as I know you speak to so many Asian drama fans who respect you. #BowingMyHead
I've just posted this on Viki. They absolutely won't approve it, so I'm posting it here. To say I'm pissed off, would be an understatement.
Let's address the, as we Brits call it "the elephant in the room". Meaning, saying something others don't want to say, but everyone knows. I need to get this off my chest, because I'm now seriously pissed off! I'm a business woman, so my mind will naturally think from a business perspective. Let's first talk facts. I pay for a Viki subscription because I believe you provide a good service I want and have an excellent range of dramas I want to watch. Fact. However, and this is the part I can't get my head around. As a business woman, if my customers were constantly berating me about an issue they absolutely hate about the service I provide, I'd address it and most importantly, change it. Tell me a business who wouldn't.
So, Viki. I can't imagine how many millions of paid subscribers you have around the world. The revenue you generate must indeed be both profitable and lucrative. Surely, and this is the part I just can't understand, you can pay and indeed afford to pay for a HUGE team of paid subbers. Fact. Why would you allow your subbers, who you choose not to pay, to provide a service to you completely free of charge? Tell me a business that asks a supplier to work completely free of charge. NONE. The fact that they're then at the forefront of such constant, constant abuse because of the delays to subbing, as a business you need to feel ashamed, because you're hugely devaluing the excellent service they provide to you. FACT.
Again, I can't get my head around why you continue to bury your heads on this issue. Surely, you have a customer service department and these issues are raised at your Board meetings. However, as I suspect, customer service perhaps doesn't make the agenda, only profit and revenue. What you're saying to your subscribers is, we don't care. We're not listening to you, and you know why, because we continue to make shit loads of money from you. Fact.
Let me give you two recent examples of where you've seriously failed in terms of customer service. Cupid's Kitchen. I watched the whole series on YouTube, because your subbers where at least 4-5 days behind. Who on your team is advising and indeed responsible for monitoring competitor activity? This drama, The Sharpshooter, on your competitor site already has 12 episodes subbed, whilst you have six.
What am I paying for? I think at your next Board meeting, you honestly need to address the elephant in the room.
I've just posted this on Viki. They absolutely won't approve it, so I'm posting it here. To say I'm pissed off, would be an understatement.
Let's address the, as we Brits call it "the elephant in the room". Meaning, saying something others don't want to say, but everyone knows. I need to get this off my chest, because I'm now seriously pissed off! I'm a business woman, so my mind will naturally think from a business perspective. Let's first talk facts. I pay for a Viki subscription because I believe you provide a good service I want and have an excellent range of dramas I want to watch. Fact. However, and this is the part I can't get my head around. As a business woman, if my customers were constantly berating me about an issue they absolutely hate about the service I provide, I'd address it and most importantly, change it. Tell me a business who wouldn't.
So, Viki. I can't imagine how many millions of paid subscribers you have around the world. The revenue you generate must indeed be both profitable and lucrative. Surely, and this is the part I just can't understand, you can pay and indeed afford to pay for a HUGE team of paid subbers. Fact. Why would you allow your subbers, who you choose not to pay, to provide a service to you completely free of charge? Tell me a business that asks a supplier to work completely free of charge. NONE. The fact that they're then at the forefront of such constant, constant abuse because of the delays to subbing, as a business you need to feel ashamed, because you're hugely devaluing the excellent service they provide to you. FACT.
Again, I can't get my head around why you continue to bury your heads on this issue. Surely, you have a customer service department and these issues are raised at your Board meetings. However, as I suspect, customer service perhaps doesn't make the agenda, only profit and revenue. What you're saying to your subscribers is, we don't care. We're not listening to you, and you know why, because we continue to make shit loads of money from you. Fact.
Let me give you two recent examples of where you've seriously failed in terms of customer service. Cupid's Kitchen. I watched the whole series on YouTube, because your subbers where at least 4-5 days behind. Who on your team is advising and indeed responsible for monitoring competitor activity? This drama, The Sharpshooter, on your competitor site already has 12 episodes subbed, whilst you have six.
What am I paying for? I think at your next Board meeting, you honestly need to address the elephant in the room.
I've just posted this on Viki. They absolutely won't approve it, so I'm posting it here. To say I'm pissed off, would be an understatement.
Let's address the, as we Brits call it "the elephant in the room". Meaning, saying something others don't want to say, but everyone knows. I need to get this off my chest, because I'm now seriously pissed off! I'm a business woman, so my mind will naturally think from a business perspective. Let's first talk facts. I pay for a Viki subscription because I believe you provide a good service I want and have an excellent range of dramas I want to watch. Fact. However, and this is the part I can't get my head around. As a business woman, if my customers were constantly berating me about an issue they absolutely hate about the service I provide, I'd address it and most importantly, change it. Tell me a business who wouldn't.
So, Viki. I can't imagine how many millions of paid subscribers you have around the world. The revenue you generate must indeed be both profitable and lucrative. Surely, and this is the part I just can't understand, you can pay and indeed afford to pay for a HUGE team of paid subbers. Fact. Why would you allow your subbers, who you choose not to pay, to provide a service to you completely free of charge? Tell me a business that asks a supplier to work completely free of charge. NONE. The fact that they're then at the forefront of such constant, constant abuse because of the delays to subbing, as a business you need to feel ashamed, because you're hugely devaluing the excellent service they provide to you. FACT.
Again, I can't get my head around why you continue to bury your heads on this issue. Surely, you have a customer service department and these issues are raised at your Board meetings. However, as I suspect, customer service perhaps doesn't make the agenda, only profit and revenue. What you're saying to your subscribers is, we don't care. We're not listening to you, and you know why, because we continue to make shit loads of money from you. Fact.
Let me give you two recent examples of where you've seriously failed in terms of customer service. Cupid's Kitchen. I watched the whole series on YouTube, because your subbers where at least 4-5 days behind. Who on your team is advising and indeed responsible for monitoring competitor activity? This drama, The Sharpshooter, on your competitor site already has 12 episodes subbed, whilst you have six.
What am I paying for? I think at your next Board meeting, you honestly need to address the elephant in the room.
Really? Who wants a 2nd season of this utterly disappointing crap.
Sweetie, I'm beginning to think you're in love with me. All these messages. So utterly beautiful. You can't get me out of your head can you? You're secretly in love with me aren't you? However, just as a tip, you need to work on your flirting style. I hear you, but it's currently not doing it for me. #JustSayin. Love your effort though xx
Really? Who wants a 2nd season of this utterly disappointing crap.
Just to point out another key fact. You've never seen me, so have absolutely no clue to my inner psyche. Oh, how I'll miss thee. NOT! Bye, bye sweetie:-)
It's been a pleasure all. What a hilarious and oh so frustrating journey across 40 episodes. Looking forward to hooking up with you all again in our next drama. With Love xx
Really? Who wants a 2nd season of this utterly disappointing crap.
Actually, I don't just want to hear myself. Quite the opposite in fact. Rather, I'd like you to hear how utterly childish and immature you come across. I've explained numerous times my thought process. All I wanted was for the leads to have some respite earlier in the drama. FACT. The drama is the reason for your frustration. Isn't that what we're talking about? Why would you be frustrated otherwise? I've never insulted you, only tried to rationalise, something for some reason you're absolutely unable to do.
Damn, aren't you glad it's finally over? Hopefully, we'll never meet each other again in drama land. How sweet that would be:-) xx
I've just posted this on Viki. They absolutely won't approve it, so I'm posting it here. To say I'm pissed off, would be an understatement.
Let's address the, as we Brits call it "the elephant in the room". Meaning, saying something others don't want to say, but everyone knows. I need to get this off my chest, because I'm now seriously pissed off! I'm a business woman, so my mind will naturally think from a business perspective. Let's first talk facts. I pay for a Viki subscription because I believe you provide a good service I want and have an excellent range of dramas I want to watch. Fact. However, and this is the part I can't get my head around. As a business woman, if my customers were constantly berating me about an issue they absolutely hate about the service I provide, I'd address it and most importantly, change it. Tell me a business who wouldn't.
So, Viki. I can't imagine how many millions of paid subscribers you have around the world. The revenue you generate must indeed be both profitable and lucrative. Surely, and this is the part I just can't understand, you can pay and indeed afford to pay for a HUGE team of paid subbers. Fact. Why would you allow your subbers, who you choose not to pay, to provide a service to you completely free of charge? Tell me a business that asks a supplier to work completely free of charge. NONE. The fact that they're then at the forefront of such constant, constant abuse because of the delays to subbing, as a business you need to feel ashamed, because you're hugely devaluing the excellent service they provide to you. FACT.
Again, I can't get my head around why you continue to bury your heads on this issue. Surely, you have a customer service department and these issues are raised at your Board meetings. However, as I suspect, customer service perhaps doesn't make the agenda, only profit and revenue. What you're saying to your subscribers is, we don't care. We're not listening to you, and you know why, because we continue to make shit loads of money from you. Fact.
Let me give you two recent examples of where you've seriously failed in terms of customer service. Cupid's Kitchen. I watched the whole series on YouTube, because your subbers where at least 4-5 days behind. Who on your team is advising and indeed responsible for monitoring competitor activity? This drama, The Sharpshooter, on your competitor site already has 12 episodes subbed, whilst you have six.
What am I paying for? I think at your next Board meeting, you honestly need to address the elephant in the room.
I've just posted this on Viki. They absolutely won't approve it, so I'm posting it here. To say I'm pissed off, would be an understatement.
Let's address the, as we Brits call it "the elephant in the room". Meaning, saying something others don't want to say, but everyone knows. I need to get this off my chest, because I'm now seriously pissed off! I'm a business woman, so my mind will naturally think from a business perspective. Let's first talk facts. I pay for a Viki subscription because I believe you provide a good service I want and have an excellent range of dramas I want to watch. Fact. However, and this is the part I can't get my head around. As a business woman, if my customers were constantly berating me about an issue they absolutely hate about the service I provide, I'd address it and most importantly, change it. Tell me a business who wouldn't.
So, Viki. I can't imagine how many millions of paid subscribers you have around the world. The revenue you generate must indeed be both profitable and lucrative. Surely, and this is the part I just can't understand, you can pay and indeed afford to pay for a HUGE team of paid subbers. Fact. Why would you allow your subbers, who you choose not to pay, to provide a service to you completely free of charge? Tell me a business that asks a supplier to work completely free of charge. NONE. The fact that they're then at the forefront of such constant, constant abuse because of the delays to subbing, as a business you need to feel ashamed, because you're hugely devaluing the excellent service they provide to you. FACT.
Again, I can't get my head around why you continue to bury your heads on this issue. Surely, you have a customer service department and these issues are raised at your Board meetings. However, as I suspect, customer service perhaps doesn't make the agenda, only profit and revenue. What you're saying to your subscribers is, we don't care. We're not listening to you, and you know why, because we continue to make shit loads of money from you. Fact.
Let me give you two recent examples of where you've seriously failed in terms of customer service. Cupid's Kitchen. I watched the whole series on YouTube, because your subbers where at least 4-5 days behind. Who on your team is advising and indeed responsible for monitoring competitor activity? This drama, The Sharpshooter, on your competitor site already has 12 episodes subbed, whilst you have six.
What am I paying for? I think at your next Board meeting, you honestly need to address the elephant in the room.
Let's address the, as we Brits call it "the elephant in the room". Meaning, saying something others don't want to say, but everyone knows. I need to get this off my chest, because I'm now seriously pissed off! I'm a business woman, so my mind will naturally think from a business perspective. Let's first talk facts. I pay for a Viki subscription because I believe you provide a good service I want and have an excellent range of dramas I want to watch. Fact. However, and this is the part I can't get my head around. As a business woman, if my customers were constantly berating me about an issue they absolutely hate about the service I provide, I'd address it and most importantly, change it. Tell me a business who wouldn't.
So, Viki. I can't imagine how many millions of paid subscribers you have around the world. The revenue you generate must indeed be both profitable and lucrative. Surely, and this is the part I just can't understand, you can pay and indeed afford to pay for a HUGE team of paid subbers. Fact. Why would you allow your subbers, who you choose not to pay, to provide a service to you completely free of charge? Tell me a business that asks a supplier to work completely free of charge. NONE. The fact that they're then at the forefront of such constant, constant abuse because of the delays to subbing, as a business you need to feel ashamed, because you're hugely devaluing the excellent service they provide to you. FACT.
Again, I can't get my head around why you continue to bury your heads on this issue. Surely, you have a customer service department and these issues are raised at your Board meetings. However, as I suspect, customer service perhaps doesn't make the agenda, only profit and revenue. What you're saying to your subscribers is, we don't care. We're not listening to you, and you know why, because we continue to make shit loads of money from you. Fact.
Let me give you two recent examples of where you've seriously failed in terms of customer service. Cupid's Kitchen. I watched the whole series on YouTube, because your subbers where at least 4-5 days behind. Who on your team is advising and indeed responsible for monitoring competitor activity? This drama, The Sharpshooter, on your competitor site already has 12 episodes subbed, whilst you have six.
What am I paying for? I think at your next Board meeting, you honestly need to address the elephant in the room.
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Damn, aren't you glad it's finally over? Hopefully, we'll never meet each other again in drama land. How sweet that would be:-) xx