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When the Phone Rings is exceedingly well acted. Both extreme and subtle emotion are portrayed with skill. The main characters are both sympathetic people doing the best they can with their circumstances, and you feel for them.

While complex and twisty, the plot is self-consistent and ultimately reasonable. The motivations of everyone involved, all the many secondary characters, make sense and feel real.

I enjoyed watching When the Phone Rings and recommend it to anyone who doesn't mind a more serious story.
The one irritating sub-plot occurs near the end. I won't say more than it didn't feel in line with the characters actions up to that point.