I really wish more attention was paid to details with this show. The main detective is an actor I've enjoyed watching in other series. They've focused too much on the depiction of the episodic crimes but not so much on what makes sense.

If the voice profiler has supernatural hearing, you would think she would be overwhelmed by noise instead of being able to narrow down certain sounds that just happen to break the cases. When someone is on the phone and she's standing right beside them, yet unable to hear the conversation on the other end? As for the murders, I get that the whole concept of the call center requires victims to have access to their phones in order for her to hear what's going on but the realism of this area should have been written better.

The first case was already off the mark when she knew the woman was hiding. Even if her coworker did reach over and call the victim back, she made no effort to stop him. This doesn't make any common sense and less so when she was knowingly aware of what could happen. It was also extremely irritating when the woman told her the church she was nearby and yet no one seemed to make an effort to do much more other than to sit and listen in apparent shock. With the second case as an example, does it make sense for a serial killer to simply leave an unconscious body in a building without being tied up or taking away her phone? I don't even care much about them putting enormous effort into detailing the crimes but at least the flaws shouldn't be so glaring. The annoying aspect is how brutal or traumatized criminals suddenly feel remorse through her saying a few words. This severely downplays the reality of those suffering in our world.

As much as I want to continue watching, even for those few actors I appreciate, this one will have to be dropped. The higher marks despite dropping this one is due to the other actors less the lead female.